We love our pier system!! As impressive as pier itself is, your outstanding customer service went beyond our expectations. When we were in need of a replacement clamp, we decided to send you an email describing our situation. The next day we had a very courteous reply from Tammy who was willing to get right
on it. After confirming part number and shipping info, and dealing with our request for an extra bolt set (“no problem!”) things were in motion. The following day we received another courteous email from Karen who confirmed the Fedex shipment and gave us the tracking number. The part was under warranty and you also took the decision to use expedited shipping. We received it in two days. Amazing. It’s service such as this that will keep your customers coming back for more. Thank you so much. Whatever you are doing to train and encourage your employees, keep it up, and please, recognize Tammy and Karen for their exceptional work. Your people and your products are the best!
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